What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Test form's email auto-responder, email notifier, and thank you link

    Asked by pdxconnect on January 24, 2016 at 08:39 PM

    Hello,

    I've completed my order form. Added email auto-responder, email notifier, and thank you link.  The form currently redirects the consumer to Paypal's Sandbox.

    In testing the form, I'm not receiving any of the emails or redirect to thank you page.

    Can you assist me?

    test form and email thank
  • Profile Image
    JotForm Support

    Answered by beril on January 25, 2016 at 05:56 AM

    You can view your submissions on Incomplete Payments.

    If the user doesn't pay money you it doesn't seem in submissions. If you want to receive an email about that you can enable it as you see below:

    I hope it helps.

    If you require more information, please do not hesitate contacting us. We will be glad to assist you.

     

  • Profile Image

    Answered by pdxconnect on January 25, 2016 at 06:45 AM

    Thank you, that helps.  Oversight on my part.

    Would you know why the redirect for Thank you page is not working?

  • Profile Image

    Answered by pdxconnect on January 31, 2016 at 04:01 PM

    Hello again,

    I'm doing some final testing on the form to ensure everything is working okay.  The email notification and confirmation are not working again.

    I've confirmed the settings are correct you mentioned above.  Is it because I'm in Paypal sandbox mode?  Or the Sender & Recipient Details are incorrect?

    https://form.jotform.com/60237076689162

  • Profile Image

    Answered by pdxconnect on January 31, 2016 at 04:38 PM

    Disregard previous....it took 1.5 hours for the emails to arrive <sigh>

    My apologies...