What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Apologies for the inconvenience. It seems like this is related to your sub user's account trying to view a data from an EU account. Could you please try enabling your "European Datacenter" option. It is found under your "Account"->"Settings"
That option is our upper management's solution for the EU Safe Harbor invalidation. Please check this blog post to learn more about it: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation. After enabling that option, your sub user should be able to view the submission properly now. Do let us know if that works.