User - empty submission

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    Asked on January 25, 2016 at 04:14 AM


    I shared some form for different users (ex: but the submissions are empty and also the .xls extract file.


    Can you help me? 


    Many thanks.

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    Answered on January 25, 2016 at 10:12 AM

    Apologies for the inconvenience. It seems like this is related to your sub user's account trying to view a data from an EU account. Could you please try enabling your "European Datacenter" option. It is found under your "Account"->"Settings"


    That option is our upper management's solution for the EU Safe Harbor invalidation. Please check this blog post to learn more about it: After enabling that option, your sub user should be able to view the submission properly now. Do let us know if that works.