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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User - empty submission

    Asked by anthonyhumeau on January 25, 2016 at 04:14 AM


    I shared some form for different users (ex: Briac.FLEURY@adecco-groupe.fr) but the submissions are empty and also the .xls extract file.


    Can you help me? 


    Many thanks.

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    JotForm Support

    Answered by Charlie on January 25, 2016 at 10:12 AM

    Apologies for the inconvenience. It seems like this is related to your sub user's account trying to view a data from an EU account. Could you please try enabling your "European Datacenter" option. It is found under your "Account"->"Settings"


    That option is our upper management's solution for the EU Safe Harbor invalidation. Please check this blog post to learn more about it: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation. After enabling that option, your sub user should be able to view the submission properly now. Do let us know if that works.