User - empty submission

  • anthonyhumeau
    Asked on January 25, 2016 at 4:14 AM

    Hi,

    I shared some form for different users (ex: Briac.FLEURY@adecco-groupe.fr) but the submissions are empty and also the .xls extract file.

     

    Can you help me? 

     

    Many thanks.

  • Charlie
    Replied on January 25, 2016 at 10:12 AM

    Apologies for the inconvenience. It seems like this is related to your sub user's account trying to view a data from an EU account. Could you please try enabling your "European Datacenter" option. It is found under your "Account"->"Settings"

    User empty submission Image 1 Screenshot 20

     

    That option is our upper management's solution for the EU Safe Harbor invalidation. Please check this blog post to learn more about it: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation. After enabling that option, your sub user should be able to view the submission properly now. Do let us know if that works.