Unique ID Doesn't Show in Email Notifications

Hi there,

According to my checks, the "Unique ID" widget is "Ticket Number" in your case and it seems that its value can be seen on the notification email. Please, see it from the below:

 

Could you please check it again and let us know?

 

Thanks.

The secretary’s office will be closed from Wednesday the 27th January until Friday the 12th February. All emails will be forwarded and if considered urgent will be read and answered by other executive members. Please contact Alan at partyhire4kids@bigpond.com - 0412048177 or Nicki nicki@motive-traction.com.au urgent contact during this time.

Kind Regards
Colin Ince
Secretary

STROUD SHOW ASSOCIATION Inc.
(Incorporated under the Associations Incorporations Act, 2009)
ABN 68 023 584 894
PO BOX 20 STROUD NSW 2425
Phone 02 4994 5907
Mobile 0428 945777
Email info@stroudshow.com.au
Web www.stroudshow.com.au
*** 2016 Show 1st & 2nd April ***
*** 2017 Show 21st & 22nd April ***
*** 2018 Show 6th & 7th April ***
...

Sorry I was meaning the email that the person who entered the submission gets. Those email include tickets.

I added the ticket number after the current submissions were entered. Could this be the reason? Maybe I should do a test submission to see if that works?

If you edit the form that will not affect previous received submissions/emails. 

I made a test submission and the ticket number was displayed:

Let us know if the problem persists.

The secretary’s office will be closed from Wednesday the 27th January until Friday the 12th February. All emails will be forwarded and if considered urgent will be read and answered by other executive members. Please contact Alan at partyhire4kids@bigpond.com - 0412048177 or Nicki nicki@motive-traction.com.au urgent contact during this time.

Kind Regards
Colin Ince
Secretary

STROUD SHOW ASSOCIATION Inc.
(Incorporated under the Associations Incorporations Act, 2009)
ABN 68 023 584 894
PO BOX 20 STROUD NSW 2425
Phone 02 4994 5907
Mobile 0428 945777
Email info@stroudshow.com.au
Web www.stroudshow.com.au
*** 2016 Show 1st & 2nd April ***
*** 2017 Show 21st & 22nd April ***
*** 2018 Show 6th & 7th April ***
...

Is it possible to get the ticket number on previous submissions? The ticket number was added after those submissions.

When I edit any submission some info has to be re entered. Like dates etc. Is this normal? When editing I don't know the dates that people entered.

Unfortunately, when you add the Unique ID (Ticket number in your case), it will only be implemented on new submissions.

You can manually add the ticket number on your existing submission by editing it in your submissions page. However, please note that you might need to take note on the current index of your Unique ID widget, manually adding the ticket number value might break the "Unique ID" widget if existing ticket number already exist.

In my case, this is how I did it:

1. First, I adjusted the current index of the Unique ID widget, I can't leave it as "0" because I want to add manually "MID-1" on my existing submission.

2. I then opened my submission in edit mode in the submissions page. I added "MID-1" and hit the submit button.

3. Please note that all of the email notifications will resend after editing the submission. 

 

If you are continuously editing the form, especially the form field names, then it might cause you problems like when in edit mode. I strongly suggest to first finalize the form before putting it on live.

You can also clone your form to make a copy of it and make different versions. The problem is that when you are editing a form that already has an existing submission, data might be lost or might cause problems on the edit mode. Here's a guide on how to clone your form: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

I hope that helps.

The secretary’s office will be closed from Wednesday the 27th January until Friday the 12th February. All emails will be forwarded and if considered urgent will be read and answered by other executive members. Please contact Alan at partyhire4kids@bigpond.com - 0412048177 or Nicki nicki@motive-traction.com.au urgent contact during this time.

Kind Regards
Colin Ince
Secretary

STROUD SHOW ASSOCIATION Inc.
(Incorporated under the Associations Incorporations Act, 2009)
ABN 68 023 584 894
PO BOX 20 STROUD NSW 2425
Phone 02 4994 5907
Mobile 0428 945777
Email info@stroudshow.com.au
Web www.stroudshow.com.au
*** 2016 Show 1st & 2nd April ***
*** 2017 Show 21st & 22nd April ***
*** 2018 Show 6th & 7th April ***
...