- isbittAsked on January 25, 2016 at 06:41 AM
I have inserted a widget for users to upload documents but 2 users have had issues as below. The file sizes are tiny and they are uploading PDFs. Could you please investigate for me, or recommend a different uploader if this widget isnt working ?
- victorAnswered on January 25, 2016 at 11:03 AM
Can you please indicate if you ares still having issues, I have just cloned your form and was able to upload files properly.
If you are, please let us know and we will be glad to take another look.
- isbittAnswered on January 25, 2016 at 11:44 AM
Thanks for your reply
I have always been able to upload documents, but some users are unable to upload. It freezes when the green bar is 99% complete and doesn't say "Completed". It seems a user issue rather than my issue. Could this be a bug ?
- victorAnswered on January 25, 2016 at 12:50 PM
It sounds that this is a browser issue. Can you please indicate the users that are having this problem to clear the cache and cookies. I do not think it is a bug since most of your users are able to upload files with no issues. If it was a bug none of the users would be able to upload.
I will try some more tests, but it is unlikely I will be able to replicate the issue. Could you also please verify if they all are having issues with a particular file? I do not think this is it but I does not hurt to verify.