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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Issues

    Asked by isbitt on January 25, 2016 at 06:41 AM

     

     

     

     

     

     

     

     

    Hi,

     

    I have inserted a widget for users to upload documents but 2 users have had issues as below.  The file sizes are tiny and they are uploading PDFs.  Could you please investigate for me, or recommend a different uploader if this widget isnt working ?

     

    thanks

    Richard

    upload issues JotForm style size uploads
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    Answered by victor on January 25, 2016 at 11:03 AM

    Can you please indicate if you ares still having issues, I have just cloned your form and was able to upload files properly.

    If you are, please let us know and we will be glad to take another look.

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    Answered by isbitt on January 25, 2016 at 11:44 AM

    Hi there

    Thanks for your reply

    I have always been able to upload documents, but some users are unable to upload.  It freezes when the green bar is 99% complete and doesn't say "Completed".  It seems a user issue rather than my issue.  Could this be a bug ? 

     

     

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    Answered by victor on January 25, 2016 at 12:50 PM

    It sounds that this is a browser issue. Can you please indicate the users that are having this problem to clear the cache and cookies. I do not think it is a bug since most of your users are able to upload files with no issues. If it was a bug none of the users would be able to upload.

    I will try some more tests, but it is unlikely I will be able to replicate the issue. Could you also please verify if they all are having issues with a particular file? I do not think this is it but I does not hurt to verify.