Upload Issues

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    isbitt
    Asked on January 25, 2016 at 06:41 AM

     

     

     

     

     

     

     

     

    Hi,

     

    I have inserted a widget for users to upload documents but 2 users have had issues as below.  The file sizes are tiny and they are uploading PDFs.  Could you please investigate for me, or recommend a different uploader if this widget isnt working ?

     

    thanks

    Richard

  • Profile Image
    victor
    Answered on January 25, 2016 at 11:03 AM

    Can you please indicate if you ares still having issues, I have just cloned your form and was able to upload files properly.

    If you are, please let us know and we will be glad to take another look.

  • Profile Image
    isbitt
    Answered on January 25, 2016 at 11:44 AM

    Hi there

    Thanks for your reply

    I have always been able to upload documents, but some users are unable to upload.  It freezes when the green bar is 99% complete and doesn't say "Completed".  It seems a user issue rather than my issue.  Could this be a bug ? 

     

     

  • Profile Image
    victor
    Answered on January 25, 2016 at 12:50 PM

    It sounds that this is a browser issue. Can you please indicate the users that are having this problem to clear the cache and cookies. I do not think it is a bug since most of your users are able to upload files with no issues. If it was a bug none of the users would be able to upload.

    I will try some more tests, but it is unlikely I will be able to replicate the issue. Could you also please verify if they all are having issues with a particular file? I do not think this is it but I does not hurt to verify.