What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub Account: Submissions are blank

    Asked by ToeToe on January 25, 2016 at 08:23 AM



    Please can you let me know why all the submission information on my forms has disappeared?! Is this something to do with changing to the EU form??





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    JotForm Support

    Answered by Mike on January 25, 2016 at 11:39 AM

    Thank you for contacting us.

    The data is still there, so we will make sure to help you with this issue.

    Can you please try to use the EU domain to see if that helps?


    If this will not work, please let us know.

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    Answered by ToeToe on January 25, 2016 at 11:49 AM

    Hi there

    I am using the EU domain. When i log in using my own account the information is missing -  see attached. When I log in using Charlotte at MACS, the information is there. 


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    JotForm Support

    Answered by Mike on January 25, 2016 at 01:34 PM

    Thank you for provided information. A bug report ticket has been attached to this thread and forwarded to our Development Team.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by paulsimpson on January 30, 2016 at 04:58 AM


    The problem has been fixed. You will now be able to view the submissions using our EU domain https://eu.jotform.com/



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    Answered by unimark on February 25, 2016 at 08:11 AM

    Sorry I've just noticed this and I've already submitted my question. 

    I've already been working on the EU link and both of my sub accounts can't see the submissions. https://form.jotformeu.com/60552098425356

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    JotForm Support

    Answered by EltonCris on February 25, 2016 at 11:49 AM


    Your question about blank submissions on sub-account will be answered on your thread here http://www.jotform.com/answers/780971-Sub-users-only-see-black-submissions#0.