What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Transfer to EU not working

    Asked by Tina Buchheim on January 25, 2016 at 08:37 AM

    I keep getting emails to transfer my jotforms to EU, but I don't seem to be able to follow the links. I am

    using iPhone and iPad Air and after clicking 'transfer to EU' the page just refreshes and I'm still in the same spot.

    I am based in the UK. Do I even need to transfer or is my data automatically in the EU?


  • Profile Image
    JotForm Support

    Answered by Mike on January 25, 2016 at 11:51 AM

    Thank you for contacting us.

    Are you referring to the ctexcellence or some other JotForm account?

    Once the transfer is done, you should be able to use the next EU domain to access and manage your forms and data.


    As far as I understand, we have to move (automatically) the EU data to the EU zone by the end of Jan, 2016.