What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login in Problem

    Asked by Henry  on January 25, 2016 at 09:48 AM


    I want to appreciate the team for creating a good platform like this. keep it up, i personally enjoy your services.

    Kindly help me to review what is going on with my login, I have been trying to login and they are both correct. After entering the details, the page will reload and fail to redirect to my portal.


    kindly help me to resolve the problem, if it's from your end.



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    JotForm Support

    Answered by BJoanna on January 25, 2016 at 01:12 PM

    Thank you for contacting us.

    If I understood you correctly, you are unable to login to your JotForm account. 

    I have checked email address you used to post this thread and I found account with username falodboy. You can login to your account with email address or with username. If you have forgot your password you can reset your password:

    1. Go to jotform login page

    2. Click on the login button on top

    3. Click the "Forgot Password?" button

    4. Provide your username or email, and click on send reset button.

    Hope this will help. Let us know if you need further assistance.