My page loads with the form but it starts at the bottom with the recaptcha. How do i change this?

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    umsbanking
    Asked on October 13, 2010 at 12:01 PM
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    aytekin
    Answered on October 14, 2010 at 07:18 AM

    Can you post the URL of the page? I am not sure what you mean by "it starts at the bottom with the recaptcha". It sounds like you added the form code on your site multiple times and during this time you accidentally forgot part of an older form code in the page. My recommendation would be to completely clean the JotForm form code on your page. Test the page and make sure nothing left. Then re-add the JotForm form code.

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    abajan
    Answered on January 19, 2011 at 04:56 PM

    I think umsbanking means that the form loads with the prompt blinking in the recaptcha field (which is usually the last item before the submit button) instead blinking in the first field of the form (usually the user's name) because that has been happening with my form as well. What could be causing this?

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    aytekin
    Answered on January 20, 2011 at 07:26 AM

    I see. So, the focus is on the recaptcha field for some reason.

    Still, I'd love to see that page. So, I can see why that's happening. 

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    abajan
    Answered on January 20, 2011 at 12:15 PM

     

    Sure. Here's the link:

    http://www.anglican.bb/~stmatthias/photoalbum

    Feel free to browse the album while you're there!

    EDIT: I just realized how much the focus on the RECAPTCHA field is affecting that page. Prior to the form being added, the link above loaded the page at the top. Now with the form included, it loads at the form! I certainly don't want that to happen because the main purpose of that page to display the album not the form. (Luckily, the page doesn't have much space under the form. Otherwise it would probably load at the RECAPTCHA field itself, which would be an even worse scenario than what presently obtains.)

    I know I can partly overcome the issue by including immediately under the opening body tag {a name="top"}{/a} (substituting angled brackets for the braces) and appending links to that page with #top: http://www.anglican.bb/~stmatthias/photoalbum#top but that's a bit tedious. Plus, those who would have previously bookmarked the page will need to update those bookmarks. IMO that would be way too much overkill for overcoming what initially appeared to be a slight bug in the form.

    If this problem persists too long, I may have to replace the RECAPTCHA element with a different CAPTCHA. But to be honest, I rather like the idea of using RECAPTCHA because it helps to digitize books.

     

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    aytekin
    Answered on January 21, 2011 at 10:34 AM

    Is that stops happening when you remove the recaptcha? 

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    abajan
    Answered on January 21, 2011 at 03:05 PM

    Yep. The problem definitely seems to be associated with RECAPTCHA because once it is disabled and just regular CAPTCHA employed or no CAPTCHA at all, the problem goes away: There's no longer a flashing prompt (focus) anywhere on the form and the page loads at the top and stays there, as it should, instead of jumping down to the form.

    I'll use regular CAPTCHA until the issue is resolved. Not a major problem.

    Now that we're on the subject, have you ever considered the option of math CAPTCHA? It adds an extra layer of protection from auto spam. (Unfortunately, there's no CAPTCHA strong enough to circumvent human spammers.) Of course, it's a delicate balancing act between preventing auto spam and driving genuine users away because the CAPTCHA is too difficult to decipher and/or solve. As a rule, people loathe having to complete forms (simple is good: Name, EmailMessage) and adding a difficult CAPTCHA into the mix is just an extra turn off.

    In a nutshell, I guess it comes down to security versus usability.

    (There I go again, trying to impress and sound all scholarly LOL)

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    aytekin
    Answered on January 24, 2011 at 05:59 AM

    Our current CAPTCHA feature and additional hidden checks we have pretty much stops the spam. So, we don't have a need for a better alternative at this time, but thanks for the Math CAPTCHA suggestion. This is the first time I have heard of it. 

    I noted the RECAPTCHA problem on our bug list. Thanks!