What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our account says 'Downgrade scheduled for January 23, 2016' - what does that mean?

    Asked by TAECE on January 25, 2016 at 11:18 AM

    It's already January 25. It shows we've used "106 out of 100 submissions" so I am guessing we went over our quota, but what does this mean? Will we not be able to see the final six submissions? What do we need to do, please?

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    JotForm Support

    Answered by Mike on January 25, 2016 at 02:17 PM

    Thank you for contacting us.

    Yes, the downgrade status is related to submission overlimit. You will be able to see all the form entries, but forms will be blocked once your account is downgraded. It means that you will not be able to receive new form submissions (entries) until the next month.

    You may consider:

    - Upgrading your account to increase the limits.

    - Increase the limits for free from a Get More page.

    - Wait for the next month. We will automatically reset the quota on the first day of the next month.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by ChampionsRun on March 31, 2016 at 03:44 PM

    im having trouble understanding this?  So submissions will still go through? BUT what happens when your account is reset.  Or if we are over quota, we just cant see those submissions until the first of the month?