Forms over limit even though they should not be

  • Profile Image
    Juanmaz
    Asked on January 25, 2016 at 12:48 PM

    You sent me this email today but i have space left!

     

    Please check your information because i hade 155 o 230 forms used.

     

    Dear Juanmaz,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=Juanmaz

    Thanks for using JotForm, 

  • Profile Image
    david
    Answered on January 25, 2016 at 04:05 PM

    Hi,

    I checked your account and you are indeed below you limit of 230 submissions.  I reactivated your account and refreshed the submission counter.  Your forms should be active once again and below their limits. 

    If there is anything else we can assist you with, let us know and we will be happy to help.