What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    A user at EFC received the exceeded band width error for files listed below

    Asked by Robert Hammer  on January 25, 2016 at 01:08 PM Screenshot
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 25, 2016 at 04:58 PM

    We have reset a bandwidth limit for files you provided. Please note that this can be done only once per account. 

    You should be able to download them now. Please note that we have the following bandwidth restrictions:

    Small files - less than 10 MB = 100 views (downloads).

    Large files - More than 10 MB = 10 views (downloads).

    *BANDWIDTH LIMIT:  Number of times a user can download files stored in the account 

    I would advise taking advantage of 3rd party file sharing and storage services that we have integrations with, like Dropbox and Google Drive so that you can better host your images.

    Feel free to contact us if you have any other questions.