What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is suspended

    Asked by jffpitchpoint on January 25, 2016 at 04:12 PM

    https://form.jotform.me/60236042125442

     

    actually all my forms are.

    any idea why?

     

    thank you

    Elad

    suspended disabled phishing language
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    JotForm Support

    Answered by Chriistian on January 25, 2016 at 10:16 PM

    Seems like your account was suspended automatically because you have a form which was made on Arabic language.

    Why is this? We have a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    To avoid further suspensions we recommend you to build the form in English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically.

    Simply follow this guide to make your forms multilingual: How to make your forms multilingual

    I checked your form and it doesn't seem to violate our terms. I have now reactivated your account so you are able to edit your form and make it multilingual.

     

     

     

  • Profile Image

    Answered by jffpitchpoint on January 26, 2016 at 05:26 AM

    Thank you!

    The Arabic form was downloaded as a template so I could try and build my form in Hebrew -

    couldn't figure out how to make the labels written in right to left direction. any suggestions on that topic?
  • Profile Image
    JotForm Support

    Answered by Jan on January 26, 2016 at 12:15 PM

    @jffpitchpoint

    I need to create a separate thread for your other question. Here's the URL: http://www.jotform.com/answers/756321

    Thank you. 

  • Profile Image

    Answered by jffpitchpoint on January 28, 2016 at 03:49 AM

    Dear Jan - I was suspended again?? The forms are again unavilable!

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    Answered by jffpitchpoint on January 28, 2016 at 04:25 AM

    I don't understand this. will this happen all the time because of your automated services???

    I can't work like this. It's not professional. I'm waiting for hundreds of submissions to a prestigious event. this looks really bad.

    I need your guarantee it won't happen again. 

    otherwise i'd have to use a different form service

     

     

  • Profile Image
    JotForm Support

    Answered by Jan on January 28, 2016 at 09:53 AM

    Yes, your account will be suspended all the time by the phishing detector tool if your form is in this language.

     

    The solution for this is to create your form in English first just like what Christian said. After that, use the Language tool to set the another language as the default.

     

    Please check this demo form: https://form.jotform.com/60273556321956. I created that form in English first. After that, I use the language tool and make Hebrew as the default.

    Related guide: How to make your forms multilingual

     

    Let us know if you need more clarifications. Thank you.

  • Profile Image
    JotForm Support

    Answered by Jan on January 28, 2016 at 09:59 AM

    By the way, I have now re-activate your account. Please update or change your form as soon as possible to avoid getting suspended again.