What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    GetMore Account option: Increase in limits not applied to account

    Asked by scv2114 on January 25, 2016 at 07:42 PM
    I have tried to increase my submissions limit using getMore. The limit hasn't increased even though i have shared and followed it on fb and twitter.

     

    Please reply ASAP

    Submissions submissions limit getmore increase
  • Profile Image
    JotForm Support

    Answered by Charlie on January 26, 2016 at 01:49 AM

    I was able to see the problem, it's possible that the increase in limit was not implemented because you have already reached your original limit for this month. However, I have forwarded this to our back end team to have it checked and fixed. Apologies for the inconvenience.

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    Answered by scv2114 on January 26, 2016 at 06:10 AM

    Well limit hasn't been increased but the submission limit has been cleared

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 08:29 AM

    Yes, I tried to recalculate your monthly usage but it instead reset the current submission count. I presume that you have deleted submissions or transferred a form that has submissions on a different account.

    I have already forwarded this to our developers, they will directly fix your account and credit you the increase in limits appropriately. Apologies for the inconvenience.