GetMore Account option: Increase in limits not applied to account

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    scv2114
    Asked on January 25, 2016 at 07:42 PM
    I have tried to increase my submissions limit using getMore. The limit hasn't increased even though i have shared and followed it on fb and twitter.

     

    Please reply ASAP

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    Charlie
    Answered on January 26, 2016 at 01:49 AM

    I was able to see the problem, it's possible that the increase in limit was not implemented because you have already reached your original limit for this month. However, I have forwarded this to our back end team to have it checked and fixed. Apologies for the inconvenience.

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    scv2114
    Answered on January 26, 2016 at 06:10 AM

    Well limit hasn't been increased but the submission limit has been cleared

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    Charlie
    Answered on January 26, 2016 at 08:29 AM

    Yes, I tried to recalculate your monthly usage but it instead reset the current submission count. I presume that you have deleted submissions or transferred a form that has submissions on a different account.

    I have already forwarded this to our developers, they will directly fix your account and credit you the increase in limits appropriately. Apologies for the inconvenience.