- scv2114Asked on January 25, 2016 at 07:42 PMI have tried to increase my submissions limit using getMore. The limit hasn't increased even though i have shared and followed it on fb and twitter.
Please reply ASAP
- CharlieAnswered on January 26, 2016 at 01:49 AM
I was able to see the problem, it's possible that the increase in limit was not implemented because you have already reached your original limit for this month. However, I have forwarded this to our back end team to have it checked and fixed. Apologies for the inconvenience.
- scv2114Answered on January 26, 2016 at 06:10 AM
Well limit hasn't been increased but the submission limit has been cleared
- CharlieAnswered on January 26, 2016 at 08:29 AM
Yes, I tried to recalculate your monthly usage but it instead reset the current submission count. I presume that you have deleted submissions or transferred a form that has submissions on a different account.
I have already forwarded this to our developers, they will directly fix your account and credit you the increase in limits appropriately. Apologies for the inconvenience.