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GetMore Account option: Increase in limits not applied to accountAsked by scv2114 on January 25, 2016 at 07:42 PMI have tried to increase my submissions limit using getMore. The limit hasn't increased even though i have shared and followed it on fb and twitter.
Please reply ASAP
I was able to see the problem, it's possible that the increase in limit was not implemented because you have already reached your original limit for this month. However, I have forwarded this to our back end team to have it checked and fixed. Apologies for the inconvenience.
Well limit hasn't been increased but the submission limit has been cleared
Yes, I tried to recalculate your monthly usage but it instead reset the current submission count. I presume that you have deleted submissions or transferred a form that has submissions on a different account.
I have already forwarded this to our developers, they will directly fix your account and credit you the increase in limits appropriately. Apologies for the inconvenience.