What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having problems with captcha when forwarding the submissions

    Asked by ssuon on January 25, 2016 at 07:54 PM


    I am having problem with the form. Every time I try to forward the submitted forms to myself, I get an error message saying "There was an error on the page. Try reloading the page." Or... "Please correct the captcha" even though the captcha is correct. Reloading the page doesn't fix the problem either. Please see the screenshot below. Thanks for your help.




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    JotForm Support

    Answered by EltonCris on January 26, 2016 at 01:50 AM

    We will check and investigate this further. Stay tuned!

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    JotForm Support

    Answered by EltonCris on January 26, 2016 at 01:58 AM

    I can't seem to reproduce this problem. I tried it twice without any problem using a free account.

    I suggest to try it again and let us know if you continue to have this problem on your end.


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    Answered by ssuon on January 27, 2016 at 06:50 PM

    Thank you! It seems to be working correctly now.