What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving notifications/payments from customers!

    Asked by Changeisgood on January 25, 2016 at 07:57 PM

    Please call 210-323-5493

    Page URL:

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 01:56 AM

    I checked your form https://form.jotform.com/53216106530140 but it seems that you have deleted it, I see it in the "Trash" folder, unfortunately, I'm unable to check its settings because it is deleted.

    If you are still unable to receive notifications, please do check the following guides below to help you troubleshoot:

    Here's a guide to help you resolve the issue about notifications not being received by the recipient: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Here's a guide to know how to check if notifications/autoresponders failed to be sent by our servers: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    We'll wait for your response.

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    Answered by Changeisgood on January 26, 2016 at 02:45 AM
    I decided to trash it and created a new form.
    Thank you,
    Sent from my iPhone
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    JotForm Support

    Answered by Charlie on January 26, 2016 at 08:14 AM

    You are welcome, please do feel free to use the links I shared above as a reference, in case you have encountered the problem again.

    Thank you.