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    Getting Access Denied error message when trying to create Fillable PDF copies of forms

    Asked by dlrosenblum on January 25, 2016 at 08:57 PM

    I am trying to create a PDF form.

    I keep getting the following error message.

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>

    Can you please help.



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    JotForm Support

    Answered by Mike_G on January 26, 2016 at 02:21 AM

    I have checked the forms(2) from your account, dlrosenblum, and tried to create Fillable PDF copies of it within your account and I was able to do so successfully. It might be a temporary issue and is now fixed. Can you try if you're still having the same issue, please? Also, if it is a different form and from a different account, please give us more details so we can check it and further help you. We will wait for your response. Thank you.

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    Answered by dlrosenblum on January 26, 2016 at 06:53 AM

    Thanks Mike_G,

    Appears you are correct, it must have been a temporary glitch.

    Working fine now, thanks for checking and for your response.


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    JotForm Support

    Answered by ashwin_d on January 26, 2016 at 12:13 PM

    Hello David,

    I am glad to know that you are now able to create PDF form.

    Do get back to us if you have any questions.

    Thank you!