What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't load the Designer page after I click on my form that I use.

    Asked by cspaced on January 25, 2016 at 09:06 PM

    Once i click on My Forms---> Edit form----->"Designer" palette, it just hangs there on the landing page of the form and won't allow me to make any changes. I have tried multiple different browsers, IE9, IE11, Chrome, Mozilla, and even a tablet. Every time, it is doing the same thing and will not let me past that page to update my form colors. Is there anything you can advise?

    Page URL:
    https://www.jotform.com//?formID=50738165775162#design

    Screenshot
    after
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    JotForm Support

    Answered by EltonCris on January 26, 2016 at 12:47 AM

    Our sincere apologies. We are aware of this problem and we have submitted it to our developers for a quick resolution. You will be informed here once this is fixed.

    Stay tuned!

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    JotForm Support

    Answered by EltonCris on January 26, 2016 at 01:05 AM

    This is now fixed. The form designer should be working fine normally as usual. Thanks!