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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After selelcting a 9% tax rate for my product, not checking exemptions box, clicking next, the drop down menue to change from

    Asked by JamesVassallo on January 25, 2016 at 09:35 PM

     After selecting a 9% tax rate for my product, not checking exemptions box, clicking next, the drop down menu to change from None to a selection it just turns blue. No drop down menu? Is this a glitch?

     Here is a screen shot of the issue.

     

     

     

     

     

     

     

     

    product tax tax rate
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    JotForm Support

    Answered by ashwin_d on January 26, 2016 at 03:08 AM

    Hello JamesVassallo,

    The dropdown should actually display the address field. I did check your form and found that since you are not displaying the "Country" in the address field, that is the reason why it does not gets listed in dropdown. If you show the country field, it should solve your problem:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by JamesVassallo on January 26, 2016 at 01:45 PM
    Thank you for the help.
    I am not set up to sell in any country except US. That's why I removed the country drop down. I need to make my JOTFORM charge only Washington residents 9% sales tax? How do I do that?
    Allan Vassallo

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    JotForm Support

    Answered by Mike_G on January 26, 2016 at 04:41 PM

    I have checked your form entitled, +++ Paypal Purchase, after I have cloned it. It seems that you were able to successfully create a 9% tax rate for the state of Washington already.

    Can you verify if you're still having issues setting up a tax rate for your payment field on your form?

    Thank you.

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    Answered by JamesVassallo on January 26, 2016 at 05:45 PM
    No issues! Thank you.

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    JotForm Support

    Answered by Chriistian on January 27, 2016 at 12:30 AM

    On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns.