What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer Support

    Asked by metie on January 25, 2016 at 10:32 PM

    Not a question...but an observation. You guys have among the best client/customer support I have ever had had the pleasure of dealing with. I own a technology consulting firm and have been in the technology field since 1984 and have experienced many client and customer support services, both internally and from vendors. The support here at JF is as excellent as any I've ever experienced. You respond to questions quickly, provide useful solutions and are more than willing to "get your hands dirty", so to speak, when assisting clients with figuring out problems. 

    Personally, I appreciate the effort and the team approach to support, I commend you on your fast turnaround time, and I hope that as you continue to grow, you maintain the excellent level of support for your valuable service!

    Thank you!

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    JotForm Support Manager

    Answered by Jeanette on January 25, 2016 at 10:51 PM

    This is really a cool feedback!

    Thank you so much for taking the time to drop us a line with such great message!

    It really put a big smile in all of us and encourages us to keep up making happy customers!