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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Progress bar widget not working

    Asked by R083RT on January 26, 2016 at 01:43 AM

    I noticed that the Progress bar widget not working.  It shows up but doesn't actually move / show progress when using the form.

     

    How can I get it to work?

     

    progress bar move shows work
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 26, 2016 at 10:21 AM

    Hello R083RT,

    I'm sorry for the trouble caused to you.

    I did check your last edited form and the progress bar widget seems to work as expected. Please check the screenshot below:

     

    I also checked the other form "On-site reclaim/reuse/repurpose service" you have in your account and I am able to replicate the issue you are having. I am not sure what is causing this issue. Let me do further tests and get back to you on this.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 26, 2016 at 10:44 AM

    Hello R083RT,

    The issue seems to be caused because of "Labelless" widget you have in your form. The "Progress bar" widget does not work if there is "Labelless" widget in form.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by R083RT on January 26, 2016 at 08:45 PM
    Not sure if that’s the case…
    just changed the Labelles widget to a simple text field, still does the
    same thing. Deleted and added the Progress Bar again, still not working.
    ...
  • Profile Image

    Answered by R083RT on January 26, 2016 at 08:45 PM
    Renamed the form to:
    "On-site repurpose service (Broke)"
    Please feel free to test / work on it.
    I made a copy of it, took out the Progress Bar widget to use on my site,
    and names it: "On-site repurpose service"
    ...
  • Profile Image

    Answered by R083RT on February 12, 2016 at 01:46 AM
    Any luck with getting it to work?
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 12, 2016 at 03:32 AM

    Hello R083RT,

    It seems you have already removed the progress bar widget from your form "On-site repurpose service (Broke)". 

    To test the issue again, I cloned your form in our account and added progress bar widget. It seems the issue is already resolved as progress bar does respond correctly form fields are filled. Please check the screenshot below:

     

     

    Please take a look at the cloned form and see if this works as expected:  https://form.jotform.com/60422029589963 

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by TitusN on July 07, 2016 at 03:28 AM

    Hello,

    We've updated the progress bar widget to respond to the fields on your form, so it shoud work normally now. 

    Please check - let us know how that goes. 

    Cheers!