What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not available online now

    Asked by katzenfell on January 26, 2016 at 01:55 AM


    es ist alles sehr mühsam, denn ich musste das komplette Formular neu erstellen, da es offensichtlich nur im Speicher vom Browser behalten wird. Denn nach dem ich den Cach vom Browser gelöscht hatte, war auch das erstellte Formular weg.

    Wie erwähnt habe ich das Formular deshalb neu erstellt und den Link (wie auch schon zuvor) in die Seite eingefügt.
    Nur kann man jetzt das Formular nicht sehen und benutzen. Das ist sehr schlecht.

    Ich hoffe Sie können mir behilflich sein.

    Mit freundlichen Gruß

    I. Geisler

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    JotForm Support

    Answered by Kiran on January 26, 2016 at 10:03 AM

    I understand that you are not able to find the form that you have created. If you are not logged into your JotForm account and then created a form, the form should be saving in a guest account. If you have cleared the browser cache without saving the form while not logged into your account, the changes made to your JotForm will not be available. I see that there is a form in your account katzenfell which is now embedded on your webpage and seems to be working fine now.

    Please provide us with the form ID or URL so that we'll check if the form is saved in a guest account and see if we can recover the form. If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

    Thank you!