Can I create error messages which are specific to the questions?

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    tammy1973
    Asked on January 26, 2016 at 04:36 AM

    On my form there are many fields where, if a certain condition is met, the user is led to  page 35 with the text "your documents do not meet the requirements...". However, I'd like to be more specific so it is clearer to the user why their document doesn't meet the requirements so ideally I'd like to have a pop up box after selection of option with condition is made. Examples for different messages are:

     

    1) your bank statement doesn't bare the bank's logo.

    2) your bank statement was printed more than one month ago

    3) you cannot use financial evidence which is not either in your own name or your parent's name

     

    and so on.

    I'd also like it to be impossible to continue on the form if the user selects the relevant option with the condition attached.

    Now, if I created a separate page for each of those, the form would become massive and harder to manage and maintain. Is there an option to have a pop up box rather than a page with text on the form? I understand that I can display a hover text but this will appear regardless of the answer the user choses and it would be better to display it immediately after making the selection and then make it impossible to continue on the form.

     

    thank you

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    EltonCris
    Answered on January 26, 2016 at 11:45 AM

    We only have an error message settings that shows globally in every field when a certain error has occurred. Unfortunately, there's no other way to add a specific error message in each field other than creating a show condition that shows a specific text when the condition isn't met which I think the same as your current setup.

    Example:

    I'm not quite sure if I understand your second question. If you want the user to stop at certain point or cannot submit the form, I suggest to hide the page break field instead so they can't proceed to the next page or make the submit button disabled. You can enable/disable the submit button using this condition.

    Alternatively, you can also download your form source code so you can implement a custom error function https://www.jotform.com/help/104-How-to-Download-a-Source-Code-of-your-Form. This would require javascript knowledge though.

    Thanks!