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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Showing unread in the form under My Forms page

    Asked by TRD2RTeam on January 26, 2016 at 04:42 AM

    Hello Support Team,

    In the overview under MY FORMS, we always see e.g. 1 still as unread, but I cannot 'see' this request. 

    How can I search for it - or how can this get corrected as it is a bit confusing.


    thanks for your support and

    best regards,

    Brigitt (TRD2R Team)

    Page URL:

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    JotForm Support

    Answered by Jan on January 26, 2016 at 11:38 AM

    I checked your account and I didn't see the unread icon you are referring to.

    Normally, you will see that unread icon if there is a notification and you haven't read it yet. You need the select the form and then click the "Inbox" option and read those messages.

    Let us know if you need any clarifications. Thank you.