Showing unread in the form under My Forms page

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    TRD2RTeam
    Asked on January 26, 2016 at 04:42 AM

    Hello Support Team,

    In the overview under MY FORMS, we always see e.g. 1 still as unread, but I cannot 'see' this request. 

    How can I search for it - or how can this get corrected as it is a bit confusing.

     

    thanks for your support and

    best regards,

    Brigitt (TRD2R Team)

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    Jan
    Answered on January 26, 2016 at 11:38 AM

    I checked your account and I didn't see the unread icon you are referring to.

    Normally, you will see that unread icon if there is a notification and you haven't read it yet. You need the select the form and then click the "Inbox" option and read those messages.

    Let us know if you need any clarifications. Thank you.