Showing unread in the form under My Forms page

  • TRD2RTeam
    Answered on January 26, 2016 04:42 AM

    Hello Support Team,

    In the overview under MY FORMS, we always see e.g. 1 still as unread, but I cannot 'see' this request. 

    How can I search for it - or how can this get corrected as it is a bit confusing.

     

    thanks for your support and

    best regards,

    Brigitt (TRD2R Team)

  • Jan
    Answered on January 26, 2016 11:38 AM

    I checked your account and I didn't see the unread icon you are referring to.

    Showing unread in the form under My Forms page Image 1 Screenshot 0

    Normally, you will see that unread icon if there is a notification and you haven't read it yet. You need the select the form and then click the "Inbox" option and read those messages.

    Showing unread in the form under My Forms page Image 2 Screenshot 1

    Let us know if you need any clarifications. Thank you.