What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
submission was received after 11 days delayAsked by miyonimuwc on January 26, 2016 at 06:27 AM
i have received a submission to my application form 11 days after the applicant submitted it.
the form was filled and sent on the 14/1, and was received on the 25/1. that is very strange as the applicant received the automatic confirmation mail on the 14/1. as far as i understand the automatic confirmation mail will be sent only in cases the form was submitted successfully.
this is extremely problematic as our application process has a deadline and because of this technical delay the applicant was not considered in the selection process to the program.
1. what could have happen that made the form received in such delay?
2. how can i be sure this is not happened with other submissions?
3. what can i do to ensure this will not happened again in the future?
i don't know if this information is necessary for you investigation but on the 17/1 i have deleted the submission button so applicants won't be able to submit anymore (as it was the last deadline) but only yesterday i enabled the form (after receiving this submission and realizing there might be other way to submit even without the submission button).
the problematic submission ID : 329545771732642406
JotForm Support Manager
According to our records, the submission was made yesterday Jan 25 by email@example.com
Which means this is not a delay. Since you enabled the form, someone was able to submit it.