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  • Profile Image

    Incorrect Captcha input is displayed unnoticeably after clicking the submit button?

    Asked by webmasterasaa on January 26, 2016 at 06:28 AM

    When testing my form, if I enter an incorrect input into captcha and submit the form, the page goes blank and nothing happens, untill I realise that the captcha entry box is up the very top of the page, hidden by the header of the page and I have to scroll up the page to see it. This is unacceptable, because most users won't know that they have to scroll up to the top of the page to see what they have to do.

    Is there any way that this can be changed, so that the captcha is visible after the form submission?

    Try it here: http://www.angelmansyndrome.org/#!membership-form/bntqj 

    Thanks,

    John.

    Page URL:
    http://www.angelmansyndrome.org/#!membership-form/bntqj

    hidden scroll captcha
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 26, 2016 at 12:19 PM

    I have inspected your embedded form and it seems that you are using Wix site. 

    Please try to re embed your form with iFrame code. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Use just the iFrame code, do not include the script part of the code. 

    Example:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/60251223672952"

          frameborder="0"

          style="width:100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>

    Hope this will help. Let us know if you need further assistance.