What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms confirmation emails are to arriving to our email

    Asked by factoo on January 26, 2016 at 07:48 AM

    Hello,

     

    Jotform is causing us many issues since the beginning, form entries are not forward to our email. (is not an spam issue)

     

    Is there anything we can do.

     

    Thanks

    Mario

    Page URL:
    https://form.jotformeu.com/53277325195359

    Emails email JotForm thanks hello spam issue
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 26, 2016 at 12:33 PM

    I have checked email address, that is set as recipient email of form you provided, inside of our email log and all Notifications were sent successfully.

    You can also check the email logs for yourself on this link:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    I noticed that you are using your own Email Address as Sender Email. Maybe you did not not set your SMTP credentials right. Inside of this article you can find out how to to it:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    You can also use noreply@jotform.com as Sender email address.

    I would suggest you to check one more time spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    You can also whitelist JotMails IP Addresses:

    http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Let us know if you need further assistance.