Not receiving email from completed form

  • ward_steve@talk21.com
    Asked on January 26, 2016 at 8:38 AM

    I have a form that when I run a tets it emails me. However, when ever anyone fills it out on line it does not. I can see the notifications if I log in. Can you tell me what I may have wrong.

     

    regards

     

    Steve Ward

    Page URL: http://kingfisherplayers.co.uk/booking.htm
  • David JotForm Support
    Replied on January 26, 2016 at 12:38 PM

    I checked our email logs and the notifications to "ward_steve@talk21.com" have indeed been failing to be delivered.  It looks like they may be blocked as spam.  Try whitelisting our domains and IP's with your email provider to see if that allows for the notifications to come through:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If that does not work, change your sender email from noreply@jotform.com to noreply@formresponse.com:

    Not receiving email from completed form Image 1 Screenshot 20

    If neither of those solutions work for you, let us know and we will be happy to have another look.