What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    jotform not appearing

    Asked by algernon68 on January 26, 2016 at 08:44 AM
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    JotForm Support

    Answered by Kiran on January 26, 2016 at 12:35 PM

    I've checked your account and I see that there is only one form in it. The account is active in state and good in shape. The form is working fine and I was able to submit the form without any issue. Did you embed the form on any of your webpage and the form is not displaying? If so, please provide us with the webpage URL so that we can take a look and provide you with necessary assistance. 

    Thank you! 

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    Answered by algernon68 on January 26, 2016 at 01:45 PM
    I embedded the form but it doesn’t appear when published . In Muse I get “unable to generate Thumbnail” message. Here is the URL: http://www.ajvcomputing.co.uk/contact.html


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    JotForm Support

    Answered by david on January 26, 2016 at 04:28 PM

    Here is our guide on embedding your form in Adobe Muse:


    You may also want to try the iFrame code instead of the regular script embed code used in the guide:


    If you are still unable to get your form to show, let us know and we will be happy to have another look.

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    Answered by algernon68 on February 03, 2016 at 06:46 AM

    I have got the form to appear now. The link was wrong. I did a new test form which had a HTTPS link to I used this link instead and pasted my old form number into it.

    However now I'm not receiving test submissions by email. Any ideas?
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    JotForm Support

    Answered by Kiran on February 03, 2016 at 10:02 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    I've moved your other question to a separate thread and shall be addressed there shortly.


    Thank you!