Changes saved, then reverts back to previous version

  • Profile Image
    cateringonline
    Asked on January 26, 2016 at 09:38 AM

    Hi

     

    This is getting rather frustrating. I use Mac Chrome. I edit the form, including the email notifications & save them. I test the form & it looks fine. I make some other changes & the previous changes all get UNDONE. This didn't happen just once. It's happened multiple times over a period of several days.

     

    Can you pls tell me what is happening at the backend, or am I doing something that triggers this problem? I've wasted so much time over the past few days because of this problem.

    https://form.jotform.me/60190919930458

    Thank you. 

  • Profile Image
    david
    Answered on January 26, 2016 at 01:04 PM

    Hi,

    We have had a couple instances of form changes not showing immediately in the preview, however, the changes should have remained while editing the form.  You can always revert your form back to a previously saved state using your revision history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Each time you make changes to your form, try saving the form, then reloading it to ensure the changes were fully saved. 

    If your forms continue to not save properly, let us know and we will be happy to have another look.