What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changes saved, then reverts back to previous version

    Asked by cateringonline on January 26, 2016 at 09:38 AM



    This is getting rather frustrating. I use Mac Chrome. I edit the form, including the email notifications & save them. I test the form & it looks fine. I make some other changes & the previous changes all get UNDONE. This didn't happen just once. It's happened multiple times over a period of several days.


    Can you pls tell me what is happening at the backend, or am I doing something that triggers this problem? I've wasted so much time over the past few days because of this problem.


    Thank you. 

  • Profile Image
    JotForm Support

    Answered by david on January 26, 2016 at 01:04 PM


    We have had a couple instances of form changes not showing immediately in the preview, however, the changes should have remained while editing the form.  You can always revert your form back to a previously saved state using your revision history:


    Each time you make changes to your form, try saving the form, then reloading it to ensure the changes were fully saved. 

    If your forms continue to not save properly, let us know and we will be happy to have another look.