Action Required by JotForm?

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    Asked on February 15, 2012 at 11:10 AM

    Hi there,

    I got this e-mail this morning. I don't understand what's going on ... but I only can think that it's fradulent. It's telling me to redirect our JotForms to a different URL completely...

    Can you give me more insight?

    It says it's from ... and then mailed by:





    Action Required: 
    JotForm Forms on Your Website

    As a part of an ongoing investigation, a US government agency has temporarily suspended our domain. We are fully cooperating with them, but it is not possible to say when the domain would be unblocked.

    To make sure your forms continue operating, we have created new domains. Please change your form URLs on your web site to Here is an example:



    We have created this domain name for our Premium and Professional users. We will keep permanently. So, you will not need to change your form URLs back.

    Thank you for your patience and understanding.

    JotForm Team
    Twitter: @JotForm

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    Answered on February 15, 2012 at 11:12 AM

    Hi Andrea,


    I received the same email and assume its fraud as well, looking forward to a response from Jotform



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    Answered on February 15, 2012 at 11:14 AM

    Mail is legit. We are having a DNS problem and had to change address to Your forms should continue to work when you change source to


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    Answered on February 15, 2012 at 11:20 AM

    But all my forms are working ok. I didn't do any thing.

    Is it because my isp have the domain in "memory"?

    I hope you solve the problem soon. I dont wont to change all my clients forms :(

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    Answered on February 15, 2012 at 11:29 AM

    Your forms are working since DNS cache still keeps content of Keep in mind that it can go down any time

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    Answered on February 15, 2012 at 11:32 AM



    if I have my forms embeded in Google Sites, with a Google Gadget, do I need to do anything?



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    Answered on February 15, 2012 at 12:06 PM

    Which is it guys??????  change to or   I also saw a jotform person say it needed to be changed to   which is it?  And why are there so many different instructions?

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    Answered on February 15, 2012 at 12:14 PM

    Please use, both and domains are working fine and can be used as substitute for the main domain while we are still working on the isse. The DNS problem only affects domain.


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    Answered on February 15, 2012 at 12:18 PM

    What domain should we use for SSL?

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    Answered on February 15, 2012 at 12:21 PM

    Yes you may use for SSL forms.