Forms will not submit

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    Asked on January 26, 2016 at 09:53 AM

    About 2-4 weeks ago, my clients started to say that the form would freeze at the submit button.

    On my computer the forms all work fine.

    I have not had a submission in 2 weeks. The forms have not changed.

    I remove the PayPal integration, to no avail.

    Is there something that I did wrong.


  • Profile Image
    Answered on January 26, 2016 at 01:15 PM

    Are you referring to your JotForm I have checked your JotForm and tried submitting the form. I was being redirected to PayPal without any issue. Since I didn't complete the payment process the submission is reflected in Incomplete Payments. It seems that the form using direct link is working fine. If you have embedded the form on any of your webpages and experiencing the issue or referring to some other form in your account, please let us know. We will be happy to take a look and provide you with necessary assistance.

    Thank you!