What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms will not submit

    Asked by Firstar on January 26, 2016 at 09:53 AM

    About 2-4 weeks ago, my clients started to say that the form would freeze at the submit button.

    On my computer the forms all work fine.

    I have not had a submission in 2 weeks. The forms have not changed.

    I remove the PayPal integration, to no avail.

    Is there something that I did wrong.



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    JotForm Support

    Answered by Kiran on January 26, 2016 at 01:15 PM

    Are you referring to your JotForm http://www.jotformpro.com/form/60244560127953? I have checked your JotForm and tried submitting the form. I was being redirected to PayPal without any issue. Since I didn't complete the payment process the submission is reflected in Incomplete Payments. It seems that the form using direct link is working fine. If you have embedded the form on any of your webpages and experiencing the issue or referring to some other form in your account, please let us know. We will be happy to take a look and provide you with necessary assistance.

    Thank you!