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    Two of my forms don't show on page load

    Asked by JulieLabrosse on January 26, 2016 at 11:06 AM

    Hello Jotform both these form don't show on my page.

    Party du vendredi ou samedi soir

    2P contact

    https://2pierrots.com/fr/reservation/ under Vendredi / Samedi

    https://2pierrots.com/fr/contact/ under Nous contacter

    I see the message

    form failes form engine failed #8j1h17f1

    I cleared my cache

    Can you help me ?

    Page URL:
    https://2pierrots.com/fr/reservation/

    on page load JotForm cache message engine
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    JotForm Support

    Answered by Boris on January 26, 2016 at 01:50 PM

    We are very sorry for the issue in loading your forms, it may have been a transient error. I have checked both of the pages you have linked to, and the forms are loading fine now:

    https://2pierrots.com/fr/reservation/

    https://2pierrots.com/fr/contact/

    Please let us know if the issue is persisting on your end by any chance, and we will be happy to troubleshoot further. Thank you.

  • Profile Image

    Answered by JulieLabrosse on January 26, 2016 at 02:14 PM

    No these forms are ok !!! These are not the forms I have problems with.

     

    These are : (They don't show)..

  • Profile Image

    Answered by JulieLabrosse on January 26, 2016 at 02:17 PM

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    Answered by Ben on January 26, 2016 at 04:49 PM

    I have checked your website and you are right these are not shown. The issue with them is however that you have embedded them using iframe embed code, without js code that follows it, but also with the style set for iframe to be of 0px in height.

    To fix that you should replace the form under Vendredi / Samedi Under Reservation tab with this:

    <iframe frameborder="0" scrolling="no" style="width: 100%; border: medium none; height: 1120px;" src="https://form.jotform.com/50744548765971" allowtransparency="true" onload="window.parent.scrollTo(0,0)" id="JotFormIFrame"></iframe>

    and the form under Nous contacter under Contact to:

    <iframe frameborder="0" scrolling="no" style="width: 710px; border: medium none; height: 670px;" src="https://form.jotform.com/52796050711959" allowtransparency="true" onload="window.parent.scrollTo(0,0)" id="JotFormIFrame"></iframe>

    Because they had the height:0; they were never shown.

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    Answered by JulieLabrosse on January 29, 2016 at 10:36 AM

    I have the same probleme with 2 other forms on a other web-site .. I can see they have a width and a height  style="width:100%;height:539px;

    https://aupremier.com/index.php?cID=170

    https://aupremier.com/en/gift-cards/

     

  • Profile Image

    Answered by JulieLabrosse on January 29, 2016 at 10:38 AM

    These are the names of my forms

    Carte cadeau | Au Premier Coiffure Spa

    Gift Card | Au Premier Coiffure Spa

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    JotForm Support Manager

    Answered by Jeanette on January 29, 2016 at 11:34 AM

    The problem is now fixed, we had a temporary glitch in our servers that caused this. 

    Very sorry for the inconveniences caused to you.