What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with designer tool

    Asked by Straps_01 on January 26, 2016 at 11:30 AM

    Hi Jot Form team, 

    It is no longer possible to update the background image of a form. An image can be selected in the designer tool and saved. But the change does not appear in the form editor. 

    The designer tool had issues yesterday (was not available). Perhaps the issue I'm reporting as something to do with it.

    Please advise as to what I can do - if at all - to address this asap. 


    Kind regards


  • Profile Image
    JotForm Support

    Answered by david on January 26, 2016 at 02:36 PM

    We were having issues earlier with changes being made in the designer not showing when saved.  This has been resolved and you should now be able to apply changes in the designer once again.

    If you are still unable to, let us know which form you are having trouble with, as well as the image you are trying to apply to the background and we will be happy to have a look.