What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    can't get logged on

    Asked by Diane  on January 26, 2016 at 11:40 AM

    Good morning,


    I have several forms in my Jotform acct, but I'm changing jobs so I went in to change email on the acct and password so our IT Director could have access and pass it along when my replacement has been hired.  Now I can't get logged on.  ??


    User name (was unable to edit): driser

    User email (now is): vsweet@visitspokane.com

    What am I missing?  I want to gt back to my forms so I can create a how to edit Jotform cheat sheet before my last day (this Thurs).

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 26, 2016 at 02:54 PM

    I have checked and I found account with username driser. However email address of that account is not vsweet@visitspokane.com. Email address of that account is same as email address you used to post this thread driser@visitspokane.com

    You can login to your account with email address or with username. If you have forgot your password you can reset your password:

    1. Go to jotform login page

    2. Click on the login button on top

    3. Click the "Forgot Password?" button

    4. Provide your username or email, and click on send reset button.

    You can change email address of your account on Profile page of your account. Simply click on edit option and enter your new email address and save changes. 

    Hope this will help. Let us know if you need further assistance.