What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How to remove an email address from the bounce list?Asked by imanilee on January 26, 2016 at 12:10 PM
Yesterday I was told that our form was in your bounce list, We did not put it in the bounce list and would like a credit for the 2 months that the form was not working as that has never happened before. We lost business because the form was not working properly.
We apologize for the inconvenient.
However, I checked your account and you have not any subscription.
Regarding to your form, please, share us the link to it, we will take a look.
Also, your email address could be in our bounce list due to many reasons, we need to get the link to the email, so we will be able to find the email that were in our bounce list.
I also would suggest you to follow this guide, you can check if your email is in our bounce list and remove it: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
This guide will help you to properly set your emails in order to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this helps.
Great to know it's solved now.
However, I did check your account imanilee and it's a free account, so you are not being charged by JotForm.