How to remove an email address from the bounce list?

  • Profile Image
    imanilee
    Asked on January 26, 2016 at 12:10 PM

    Hello, 

     

    Yesterday I was told that our form was in your bounce list, We did not put it in the bounce list and would like a credit for the 2 months that the form was not working as that has never happened before. We lost business because the form was not working properly.

  • Profile Image
    Kevin_G
    Answered on January 26, 2016 at 03:22 PM

    We apologize for the inconvenient.

    However, I checked your account and you have not any subscription.

    Regarding to your form, please, share us the link to it, we will take a look.

    Also, your email address could be in our bounce list due to many reasons, we need to get the link to the email, so we will be able to find the email that were in our bounce list.

    I also would suggest you to follow this guide, you can check if your email is in our bounce list and remove it: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    This guide will help you to properly set your emails in order to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps. 

  • Profile Image
    imanilee
    Answered on January 26, 2016 at 04:06 PM

    The email is translations@imanilee.com and the forms are: http://imanilee.com/contact/ and http://imanilee.com/starter-road-map/ The issue has already been resolved, we just want the credit for the time the forms were not functioning.

  • Profile Image
    Kevin_G
    Answered on January 26, 2016 at 05:11 PM

    Great to know it's solved now.

    However, I did check your account imanilee and it's a free account, so you are not being charged by JotForm.