What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Kelly, could you please try using this option again?
I have logged into your account and used the Create PDF option, and it created the PDF form without any issues:
This was the resulting PDF after downloading it:
Please let us know if you are still experiencing the issue, and we will be happy to check further. Thank you.