What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form Was Disabled

    Asked by LKB on January 26, 2016 at 01:29 PM

    Hello, I'm a new user, please let me know why my form was disabled.

     

    https://www.jotform.com//?formID=60254374449156

     

    Thanks very much!

    Page URL:
    https://www.jotform.com//?formID=60254374449156

    JotForm www thanks hello
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 26, 2016 at 04:18 PM

    Your form was disabled because you are asking for Credit Card info on it, I have removed those fields and re-activated your account.

    Please, read our Terms, you may use one of our payment integrations to collect payments, however, you can not save the Credit Card info.

    You should be able to load your form now.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 26, 2016 at 04:18 PM

    Here is the link to our Terms: http://www.jotform.com/terms/.