I have a ton of forms... is the DNS problem going to be resolved soon?

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    r180
    Asked on February 15, 2012 at 11:25 AM

    I don't want to spend hours updating all of my forms... I have a ton spread out over many different sites. Do you know when the issue will be resolved?

    Is this investigation going to threaten your ongoing business? Wondering if jotform is here for the long term. 

    Thanks!

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    fxr
    Answered on February 15, 2012 at 12:20 PM

    "I don't want to spend hours updating all of my forms... I have a ton spread out over many different sites. Do you know when the issue will be resolved?"

    Its impossible for us to say, the person ultimately responsible for the suspension is currently unavailable and hasn't even given us a full explanation as to why such action was taken. We do hope it will be sorted out in the next 24-48 hours but we unfortunately cant give any guarantee of that at this time. We are as exasparated by this issue as much as any of our users.

    "Is this investigation going to threaten your ongoing business? Wondering if jotform is here for the long term. "

    Even though we are not yet in possession of the full reasons for the suspension, we are confident that it wont affect JotForms' ongoing business. We are learning from the experience and are already implementing new safeguards to try to prevent such a situation occuring again.