What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I reset my password

    Asked by Jacob Guyton  on January 26, 2016 at 02:25 PM

    I am not receiving the email that I need, so that I can reset my password. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on January 26, 2016 at 04:51 PM

    To my understanding, you've already done this(see image below)

    is that correct?

    If so, it is possible that you're providing an incorrect information(email). If you still know your username, you can also try using that on the field provided for the "Forgot Password?" option. Or if you want, with your permission we can try to send you the Reset Instruction to your email. Just simply provide us the email address on your account or its username.

    We will wait for your response. Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on January 26, 2016 at 04:56 PM

    By the way, upon checking there is one account attached to the email address you've used when you create this thread? Are you referring to that account? I have sent a request instruction for that email address. Please update us if you've received it or not. Thank you.