Notifications and Auto Responders are not being sent

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    arizhimani
    Asked on January 26, 2016 at 02:32 PM

    Hello, 

    We have not been receiving any notification emails, nor have our customers been receiving any emails when they complete the forms. 

    This seems to be the case for all forms on our account.

  • Profile Image
    BDAVID
    Answered on January 26, 2016 at 04:51 PM

    The email address used to receive your email notifications was in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    You should start receiving your notifications. If not, please check spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com