Notifications and Auto Responders are not being sent

  • arizhimani
    Asked on January 26, 2016 at 2:32 PM

    Hello, 

    We have not been receiving any notification emails, nor have our customers been receiving any emails when they complete the forms. 

    This seems to be the case for all forms on our account.

    Page URL: http://www.cornerstoneacademic.com/contact-us/
  • David JotForm Support Manager
    Replied on January 26, 2016 at 4:51 PM

    The email address used to receive your email notifications was in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Notifications and Auto Responders are not being sent Image 1 Screenshot 20

    You should start receiving your notifications. If not, please check spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com