What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions

    Asked by RedCarpetAustin on January 26, 2016 at 04:40 PM

    I did a few test runs today from www.redcarpetaustin.com and I see the submissions on this website but not receiving them to either email associated with the account. 


    Please advise. 

    Thank you. 

    Lisa SMith 


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    JotForm Support

    Answered by Chriistian on January 26, 2016 at 10:28 PM

    It looks like your the email address connected to this account was in our bounce list which is why you are unable to receive the submission emails. I have removed the address from the bounce list so you should now be able to receive new emails. 

    You can also check on your account if an email address is in the bounce list by following this guide: How to remove your email address from bounce list