Not receiving submissions

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    Asked on January 26, 2016 at 04:40 PM

    I did a few test runs today from and I see the submissions on this website but not receiving them to either email associated with the account. 


    Please advise. 

    Thank you. 

    Lisa SMith 


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    Answered on January 26, 2016 at 10:28 PM

    It looks like your the email address connected to this account was in our bounce list which is why you are unable to receive the submission emails. I have removed the address from the bounce list so you should now be able to receive new emails. 

    You can also check on your account if an email address is in the bounce list by following this guide: How to remove your email address from bounce list