What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't my "survey" appearing in my forms? HELP!

    Asked by QueerHistorian on January 26, 2016 at 05:11 PM


    I created this survey today and I realised I was given out the wrong code, as people can no longer submit. Why isn't it appearing in my forms?..........

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    JotForm Support Manager

    Answered by Jeanette on January 26, 2016 at 06:05 PM

    The form is in MY FORMS section of your account, here is the link.


    If you are not able to see it, please make a fresh login session to your account QueerHistorian so you can see it.


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    Answered by Tommy on January 26, 2016 at 06:25 PM

    Why won't let it log me in?... I'm entering the right details. I've tried every browser. This is driving me insane!

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    JotForm Support Manager

    Answered by Jeanette on January 26, 2016 at 10:42 PM

    It seems th password is not the same, please click on "Forgot password" an an email should arrive to your t****y@qu********rian.com


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    Answered by Tommy on January 27, 2016 at 06:16 AM

    Actually Jeanette, your wrong. I've been entering my password & username on this bit here fine (https://eu.jotform.com/login/) and it works fine. It doesn't load my survey or my forms but when logging in on the other bit, it doesn't work. There is something wrong with it.


    I'd like my account cancelled and a refund on the subscription I got, as it's not even been used within the 24 hours and I'm fed up of this site already.

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    Answered by QueerHistorian on January 27, 2016 at 06:55 AM

    OK. It looks like it is back up and working now, for some reason....

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    JotForm Support

    Answered by beril on January 27, 2016 at 10:15 AM

    We are glad to hear that the issue has been resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.