What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to improve loading speed

    Asked by Straps_01 on January 26, 2016 at 06:56 PM

    Dear Jot Form support team, 

    We have; 

    1- Used a Jot Form template and theme (Sunset Dream)

    2- Compressed a high resolution background picture to 200 kb

    3- Published the form by embedding the code on a Shopify web page with a very clean theme

    4- Used the Mobile responsive widget 

    We are still seeing a small lag / delay with parts of the form appearing when the web page is rendering


    Q: In you wisdom and experience, what else can be done to improve load time of this newly created Jot Form? 



    Kind regards


    Page URL:

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    JotForm Support

    Answered by Chriistian on January 27, 2016 at 01:59 AM

    I checked your form on my end and it seems to load quickly with only a very small delay in the loading of the image. However, you can try clearing your form cache to see if that speeds up the load time. Here's how: How to Clear your Form Cache

    We also have another embed method that you can try to see if that method improves the load time. You can use the iFrame embed method by following this guide: Getting the Form iFrame Code

    If all else fails, you can download the complete source code of your form and place it on your website.  This way, all sources and codes will be coming from one domain which will greatly lessen the loading time of your website.

    You can learn here how to download the complete source of your form. Here's how: How to Download a Source Code of your Form


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    Answered by Straps_01 on January 28, 2016 at 06:13 PM

    Thank you Chriistian for your quick reply. Much appreciated.

    We will give your suggestions a try. 

    From a security point of view (meaning hacking and so on), we were under the impression that embedding with I-frames was a less safe method than embedding with other methods like source code.   

    Is using i-frames to embed as safe as any other methods?




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    JotForm Support

    Answered by Chriistian on January 28, 2016 at 08:56 PM

    Yes, it is safe as any other method. Jotform forms embedded with an iFrame or any other method uses the HTTPS protocol (SSL) by default. Jotform has a very powerful cloud of servers whose storage is encrypted and provides security protection against malicious attacks like SQL injection and denial of service (DDOS) attacks.

    So we provide a high security standard through out our hosting provider's servers for data storage

    - All of our SSL certificates support high-grade 256-bit encryption.

    - Data transmission from the person who submits the information to our servers can be done in an encrypted manner, by using the forms securely


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    JotForm Support

    Answered by Chriistian on February 02, 2016 at 08:51 PM

    Hello Normand. It seems like there is no account or email address connected to your reply. Since your concern is unrelated to the title of this thread, I have therefore moved it to another thread that I created. You can check out that thread by following this link: http://www.jotform.com/answers/763083