What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Support question

    Asked by su.vasiliev on January 26, 2016 at 07:12 PM

    You have more than million user?

    And when i write a question, provide a link and try to attach a file, i see the ugly error that file-size is more then ....kb

    After returning to the previus field with a question and a link - the fields are empty, and i should write it second time.

    Its so strange, cant you use the ajax-method to check if file is too big or not? Without reloadig? Its so easy

    Thanks

    size check thanks then
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 27, 2016 at 02:20 AM

    We apologize for the inconvenience. The support forum has no upload limit for a file. However if you are having errors when uploading a screenshot, you can try this method (Method 1) instead. How to add screenshots images to questions in support forum. Hope this helps.