Customization for fields from a form to display in a PDF not working

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    Asked on January 26, 2016 at 08:28 PM


    We are having difficulty with one of our forms not displaying the fields that we choose to display on a PDF when using the gear tool (with the option to hide empty fields checked). This is the form #:50365593050957

    We noticed that there is a new option under Get PDF to Customize PDF. If we customize the PDF to display only certain fields, will that override the gear tool option when choosing fields to display on a PDF? 

    Thank you for your assistance.

    Becky Baughman

    Data Quality Administrator



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    Answered on January 27, 2016 at 02:49 AM

    Since your jotform doesn't have an existing submission yet, I made one test submission to be able to see the Custom PDF Report output.

    Currently it look like this 

    To use the Customize PDF tool, in Get PDF, there must be an existing submission data.

    Can you please retry customizing the PDF now using the Customize PDF tool. Let us check if the customization you did reflects on the PDF Report.

    We will wait for your update on this.