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  • Profile Image

    How the Upload Space Calculation Works?

    Asked by abadawy on January 26, 2016 at 11:46 PM

    Dears,

    am already on the free pack and my question about the 100 MB?

    Is it per month or accumlative, also if am receiving every month 90 to 100 submissions, do i have to clean them to free the limit of submissions and space or not?

     

    Regards,

    Ahmed Badawy

    space limit Submissions limit of submissions and 100 submissions
  • Profile Image
    JotForm Support

    Answered by mert on January 27, 2016 at 03:59 AM

    Hi Ahmed,

    The "Upload Space" is calculated accumulatively, so when you reach the 100 MB limit of your account's, your account will be "OVERLIMIT" regardless of looking previous or current months's values. However, you can always free some space by deleting uploaded files on your submissions.

    Below, you can see how it is made on "Submissions" screen:

     

    On the other hand, submission stats are calculated monthly, so every first day of the month the stats reset. In this case, if you have submissions with uploaded files, you can delete them to open some space; but if your submissions have no uploaded file, you don't need to do that.

     

    I hope the explanations are clear enough. If there are some blank spots left for you, please don't hesitate to contact us.

     

    Thanks.