What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't know why submissions don't appear in the form sents.

    Asked by naturisk on January 27, 2016 at 06:06 AM


    I got submissions of my form, and it appears in google drive integration (and it has been sent to e-mail). The problem is these submissions are not registrered inside website and I think it's interesting to save these results in diferents platforms that Jotform offers.

    I'm interested in download data on excel to work with these after.



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    JotForm Support

    Answered by Charlie on January 27, 2016 at 09:54 AM

    I'm not quite sure if I understand your concern correctly. Do you mean that the submissions are not showing in your account's submissions page?

    There was a delay on our EU servers earlier, but it is now fixed, I also checked your account and there are 5 submissions in the form titled "Formulario observadores". Please do make sure to log in to our EU domain website when viewing the submissions, our EU domain is https://eu.jotform.com.

    Let us know if that helps.