What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unable to login in: Username and password did not matchAsked by Geraldine on January 27, 2016 at 06:07 AM
I created my account a few days ago, my username is GeraldineAmat and my email email@example.com
When i try to log in, i have the message Username or password did not match
I tried to reset my password, but i still have the same message.
Hope you can help,
I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble in sign in.
This is strange that you even after resetting your account password, you continue to have the same issue. I see you did try to reset your password earlier today and password reset instructions were sent to your email address. Did you click on the URL which is in the password reset instructions email?
I would suggest you to please initiate the password reset process again and get back to us if the issue persists.
Well when i tried to reset it didn't work, but it works now (that's weird, i didn't change anything !)
Thank you, have a nice day ! :)
Glad to hear that you were able to log in to your account now. It problem might be related to the problem we have related to our EU servers. Apologies for that.
Should you need our assistance again, feel free to visit us here in the forum. Thanks.