When I try to log in I get a message username or password did not match

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    Asked on January 27, 2016 at 06:07 AM


    I created my account a few days ago, my username is GeraldineAmat and my email geraldine.amat@yahoo.fr

    When i try to log in, i have the message Username or password did not match

    I tried to reset my password, but i still have the same message.

    Hope you can help,


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    Answered on January 27, 2016 at 06:14 AM

    Hello Geraldine,

    I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble in sign in.

    This is strange that you even after resetting your account password, you continue to have the same issue. I see you did try to reset your password earlier today and password reset instructions were sent to your email address. Did you click on the URL which is in the password reset instructions email?

    I would suggest you to please initiate the password reset process again and get back to us if the issue persists.

    Thank you!

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    Answered on January 27, 2016 at 09:08 AM

    Well when i tried to reset it didn't work, but it works now (that's weird, i didn't change anything !)

    Thank you, have a nice day ! :)




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    Answered on January 27, 2016 at 11:26 AM

    Glad to hear that you were able to log in to your account now. It problem might be related to the problem we have related to our EU servers. Apologies for that.

    Should you need our assistance again, feel free to visit us here in the forum. Thanks.